Refund Policy
Last Updated: May 13, 2025
Thank you for choosing Nano Img AI, an advanced AI image editing platform designed for high-quality visual creation and editing. This refund policy explains when refunds may be issued, how requests are handled, and what limitations apply based on credit usage and subscription status. By purchasing or subscribing to Nano Img AI services, you agree to this policy.Subscription and Payment Terms
- Nano Img AI offers the following billing options:
- Credits: Consumable units used to generate and edit high-quality AI images and process Nano Img AI image editing requests.
- Subscriptions: Plans that provide monthly or annual access to Nano Img AI credits and premium image editing features.
- Payments are securely handled by third-party providers, and Nano Img AI usage is tracked in real time.
Refund Policy
We understand that issues may arise when using Nano Img AI services. However, because our services involve digital products and immediate AI processing, the following refund rules apply:
- Time Limit: Refund requests must be submitted within 3 days of your Nano Img AI purchase. Requests made after that period cannot be processed.
- Credit Usage: Refunds are only available if no more than 10% of the credits included with your purchase have been used.
- Refund Deduction Notice: A transaction processing fee of 5%-10% will be deducted from the refund amount.
How to Request a Refund
If you meet the eligibility requirements and would like to request a refund for Nano Img AI services, please follow these steps:
- 1. Contact Us: Reach out to our Nano Img AI support team at support@nanoimgai.com
- 2. Provide Details: Include your Nano Img AI account details, order number, purchase date, and the reason for your refund request.
- 3. Submit Within 3 Days: Make sure your request is submitted within 3 days of your Nano Img AI purchase.
Processing Refunds
We typically respond to Nano Img AI refund requests within 1–2 business days. If a refund is approved, it is generally processed within 24–48 hours. The time required for the funds to appear in your account depends on your payment provider.
Changes to This Policy
We may update this Nano Img AI refund policy from time to time. Any changes will be posted on this page, and we encourage you to review it periodically.
If you have any questions about refunds, you can contact us at support@nanoimgai.com.